Returns

 

Ebooks and Audiobooks (coming soon)

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer a refund or exchange.

 

As we currently do not sell audiobooks, there can be no returns for them.*

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You may keep your digital product after your refund is complete. We are aware that some individuals will take advantage of this policy, but we are confident that you will not.

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To submit a request for a refund of an ebook or audiobook, please send an email message to robert@rlgemmillbooks.com and include the following:

1. Your purchase receipt

2. The reason for your refund request.

If you are requesting a refund due to difficulty using our product with your e-reader, please include in your refund request a copy of the email correspondence with our support department. Refunds will not be processed without this information.

If you are requesting a refund due to accidentally purchasing ebooks rather than physical books, a store gift card will be issued for your order total, enabling you to purchase physical books directly from rlgemmillfiction.com.

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All other products

 

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

 

There are certain situations where only partial refunds are granted (if applicable)
- Books with obvious signs of use
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve taken these steps and still have not received your refund yet, please contact us at robert@rlgemmillbooks.com.

Exchanges (if applicable) 

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We only replace items if they are defective or damaged. If you need to exchange it for the same item, send an email with images of the damage to robert@rlgemmillbooks.com.

 

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Shipping

 

As we currently do not sell paperbacks or other physical products, there can be no returns for them.**

 

You will be responsible for paying for your own shipping costs for returning your item (unless you received it damaged or defective). Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Consider using a trackable shipping service or purchasing shipping insurance. 

Please contact robert@rlgemmillbooks.com for further information. We do not offer phone support at this time. 

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Shipping Policy

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Ebooks:

R. L. Gemmill Author LLC currently sells digital products on this website. Your product will be delivered to you via a download link in an email immediately after your purchase. If you do not receive the email, please check your spam, junk, or promotional folder as some email providers send emails there sometimes rather than your inbox. 

Paperbacks (not yet available):

If you have a US mailing address, you may order bundled Paperbacks or US Paperbacks.  You should receive your US Paperbacks within 10-14 business days.

If you have an international mailing address, please make sure you choose the International paperbacks when you order.  We do not have control over the shipping rates or how long the international paperbacks take to deliver. It's usually between 30-45 days. 

 

*Audiobooks are coming soon.

**Paperback books are coming soon.